Privacy Policy
Our commitment to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
Policy Sections
Introduction and Scope
This Privacy Policy describes how FerrariRentalDubai ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained from users of our website, mobile applications, and services (collectively, the "Services").
Policy Application
- Website visitors and users
- Rental service customers
- Inquiry and contact form submissions
Legal Basis
- UAE Federal Law No. 45 of 2021
- Dubai Data Law
- International data protection standards
Important: By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our Services.
Information We Collect
We collect different types of information to provide and improve our Services. This includes information you provide directly, information collected automatically, and information from third-party sources.
| Category | Type of Information | Collection Method |
|---|---|---|
|
Personal Information
|
|
Direct submission |
|
Rental Information
|
|
Booking forms |
|
Technical Information
|
|
Automatic collection |
|
Usage Information
|
|
Cookies & analytics |
Collection Methods
- Online forms and registrations
- Telephone communications
- Email correspondence
Sensitive Information
We may collect sensitive information only when required for:
- Identity verification (passport, license)
- Payment processing (credit card details)
How We Use Your Information
We use collected information for specific, legitimate business purposes. The following table outlines our primary use cases:
| Purpose | Information Used | Legal Basis |
|---|---|---|
|
Service Provision
Processing rentals and reservations
|
Personal details, payment information, license details | Contract fulfillment |
|
Customer Support
Responding to inquiries and issues
|
Contact information, rental history | Legitimate interest |
|
Communication
Service updates and marketing
|
Email, phone number, preferences | Consent/Legitimate interest |
|
Legal Compliance
Meeting regulatory requirements
|
Identification documents, rental records | Legal obligation |
|
Service Improvement
Enhancing user experience
|
Usage data, feedback, analytics | Legitimate interest |
Marketing Communications
We may send marketing communications only with your explicit consent. You can opt-out at any time:
- Email unsubscribe link in all messages
- Preference center in your account
- SMS opt-out instructions
Data Retention Periods
Information Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
Service Providers
We engage trusted third-party service providers who assist in our operations:
Legal Requirements
We may disclose information when required by law:
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as a business asset.
International Data Transfers
Your information may be transferred to and processed in countries outside the UAE. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses where required.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
-
EncryptionSSL/TLS for data in transit
-
Access ControlsRole-based access permissions
-
Network SecurityFirewalls and intrusion detection
Organizational Measures
-
Staff TrainingRegular data protection training
-
Vendor ManagementStrict third-party agreements
-
Audit ProceduresRegular security assessments
Incident Response
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware, as required by applicable law.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
|
Access
|
Request a copy of your personal information | Submit request via email or portal |
|
Correction
|
Request correction of inaccurate information | Update profile or contact support |
|
Deletion
|
Request deletion of your information | Submit deletion request form |
|
Restriction
|
Request restriction of processing | Contact data protection officer |
|
Objection
|
Object to certain processing activities | Opt-out mechanisms available |
|
Portability
|
Receive your data in structured format | Request via email or portal |
Exercise Your Rights
- Email: privacy@ferraridubairent.com
- Phone: +971 55 821 2615
- Customer portal access
Response Timeline
Identity Verification: For security purposes, we may request additional information to verify your identity before processing rights requests. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
Contact Information and Policy Updates
Data Protection Officer
Data Protection Office
Dubai, United Arab Emirates
Regulatory Authority
You have the right to lodge a complaint with the relevant data protection authority if you believe our processing of your personal information violates applicable law.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you through appropriate channels.
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us.
This Privacy Policy is effective as of February 28, 2026. By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.